Your website.
Clear terms.

1. Your agreement and project scope

Your accepted order, these terms, and any written scope changes form the service agreement. A written, mutually accepted project-specific term controls a direct conflict about that project's scope or price. A general discussion or an unapproved request does not change the agreed work.

The standard service is intended for adults authorized to purchase for a business. By ordering, you confirm that you are at least 18 and have authority to provide the information and approve work for the named business.

2. Standard packages and prices

A one-page website build is $250. A multi-page build covering up to five pages is $450. Both packages pair the build with $50 per month for website hosting and care. Additional standard pages are $75 each. Prices are in US dollars, before applicable tax.

The build payment is due before personalized work begins. Approved extras and applicable tax are disclosed before payment. Build-only delivery to your own hosting is quoted separately.

Standard packages adapt a starting design using your business information, branding, supplied images, and agreed wording. The order identifies the page count and scope, including any requested policy pages. Legal advice and drafting legally tailored policies for your business are not included in a standard build.

Online stores, custom booking systems, membership areas, custom software, and other substantial functionality require a separate written scope, price, and schedule. I will not perform additional chargeable work without your approval.

3. What I need from you

Please provide accurate business details, a working contact method, and material you have permission to use. Essential details normally include your business name, main services, actual service area, and the contact information intended for publication.

I will identify the information and any photos, branding, or other materials needed for your agreed draft. You may order before those items are ready, but the first-draft timeframe does not begin until payment and all agreed essentials have been received. I will tell you what is missing and confirm your draft due date when those requirements are met. Photos, a logo, and a final domain choice are not automatic prerequisites: they may follow where we have agreed they are not needed to prepare the first draft. You do not need to supply polished wording where help with wording is included.

You are responsible for checking your business claims, prices, licensing information, testimonials, and service descriptions. I will not knowingly publish misleading content. Do not send passwords, payment-card details, or unrelated sensitive information in the website brief. Access credentials, when genuinely needed, must be shared through an agreed secure method.

4. Draft timing and changes

For standard packages, I provide a first draft within seven calendar days after the later of receiving the build payment and receiving all business details and materials agreed as necessary for that draft. Payment or checkout alone does not start the timeframe. I will confirm the draft due date; that confirmation records the start and does not postpone it. Any different start date is agreed before payment.

If I am still waiting for an agreed essential item, the timeframe has not started. If an additional essential question arises after work begins and prevents progress, I will explain what is needed and how it affects the schedule. I will confirm any revised due date with you rather than silently restarting the seven-day period. Optional items that we agreed could follow do not delay the draft deadline. The first-draft timeframe is not a promise of a completed public launch within seven days.

Two rounds of consolidated feedback are included before launch. A round is one collected set of changes to the agreed design and content. Corrections to errors I introduced do not count against the two rounds.

A change of direction, added pages, or new functionality may require a revised quote and schedule. I will explain that before beginning extra work.

5. Approval, launch, and inactive projects

You receive a private preview before launch. I require your approval of the site and launch date before publishing. Silence is not approval.

If essential information or feedback is missing, the project may pause. After 30 days without a response to a request for information, I may contact you to review the project status. If it remains inactive for 90 days, I may send a closure notice giving you at least 14 more days to respond. Any closure and refund will follow the work-completed calculation in section 11; inactivity does not automatically forfeit your full payment.

Monthly care does not begin merely because the project is paused, a draft exists, or time has passed since checkout. If a closed project is restarted, any revised scope and price must be agreed first.

6. Monthly care and recurring authorization

You authorize recurring care during the initial checkout. The build is charged at that time; care is not.

The first $50 care payment, plus applicable tax, is charged when your approved website goes live. The launch date is confirmed with you before activation. Care then renews monthly until cancelled, with billing dates shown on your invoices and billing account. A monthly renewal date may adjust for calendar months that do not contain the original billing day.

Stripe processes payments and stores the payment method used for authorized recurring charges. A bank may occasionally require an updated payment method or further authentication. Your recurring authorization does not permit unrelated purchases, extra pages, or custom work without agreement.

There is no minimum care term and no automatic 12-month commitment. The published examples of a build plus 12 monthly payments are cost illustrations only.

7. What the care plan includes

The standard plan includes hosting for the agreed website, SSL certificate management, website backups, routine checks, one standard managed .com, one business mailbox with initial setup help, and reasonable small updates to existing website content.

Storage allowances for the site and mailbox are disclosed in the order. The plan is not unlimited file storage, an email-marketing platform, or hosting for unrelated applications. I will discuss capacity issues and any available options before optional additional charges.

Small updates include replacing a project photo in an existing gallery, changing contact details or hours, and adjusting a short passage of existing text. These are typically five- or ten-minute tasks. A request is assessed by the overall work involved; dividing a redesign into many small requests does not bring it within routine care.

New pages, new functionality, large content batches, repeated substantial requests, and redesigns are outside routine care. I will explain when a request falls outside the plan and obtain approval of any extra cost before starting it. A new standard page is $75.

Support is provided personally, not through a staffed 24-hour emergency service. Messages may be sent at any time. I will communicate the next steps and expected timing for a request; no specific response-time or repair-time guarantee applies unless agreed in writing.

I maintain website backups as a recovery measure, but no backup or recovery process can guarantee that all data can always be restored. You should retain originals of important business material. Mailbox archiving and email-history recovery are not included unless explicitly stated in your order.

8. Domains and email

A standard .com registration and its managed renewal are included while care is active. The domain must be available at registration. A lookup or a preferred-domain field does not reserve the name. Premium domains, additional domains, other extensions, and unusual recovery or redemption fees require separate approval where applicable.

You are recorded as the domain registrant and remain responsible for accurate registrant information. Domain use must not infringe another party's rights. I do not provide trademark clearance.

For an existing domain, we agree whether I manage renewal or you retain your registrar and its billing. Fees billed directly by another provider remain your responsibility unless we expressly agree otherwise. Keeping an outside registrar does not create an automatic cash credit against care.

Domain and mailbox services also depend on their providers' rules. Before changing an existing setup, tell me about email and other services using the domain. Domain transfers can be subject to registrar or registry restrictions, which may affect timing.

9. Ownership and permitted use

Your supplied content remains yours. Once the agreed build is paid in full, the client-specific website deliverables belong to you to the extent I own and can transfer those rights.

I retain reusable templates, tools, and components used across projects. You receive a continuing, nonexclusive license to use, modify, and host the components supplied as part of your paid website, including with another provider. This is not a right to resell the underlying templates as a separate template product.

Third-party code, fonts, stock images, and other licensed assets remain subject to their own licenses. I will identify material restrictions relevant to your site's continued use. No exclusive copyright in third-party or AI-generated material is promised where that right does not exist.

You grant me permission to use the materials you provide to perform and maintain the service. Using your business as a public case study, testimonial, or portfolio example requires separate permission.

10. Cancellation and handoff

You may cancel care before the next renewal by emailing info@wavecrashwebdesign.com. You do not have to attend a call or give a reason. An email request received before renewal is effective for preventing that renewal, even if my acknowledgement follows later.

Care normally continues through the period already paid for. Except where required by law or otherwise agreed, an already-started monthly period is not prorated for a convenience cancellation. No further ordinary care renewal is due after an effective cancellation.

A standard export of your paid-for website and cooperation with domain handoff are included. There is no routine release fee. Installing the export elsewhere, rebuilding for an incompatible platform, or migrating email history can be quoted separately. You do not need to purchase that work to receive the ordinary handoff.

Request the export and any mailbox data you need before service ends whenever possible. Website and mailbox services end with the paid period. I retain a website export for 30 days afterward for handoff, unless a longer period is required by law or agreed in writing. This is not a promise of continued public hosting or live email during that window. Routine service copies may then be deleted, subject to legal retention and backup cycles.

After care ends, you are responsible for arranging ongoing hosting, email, and domain renewals. I will identify the known domain renewal date during handoff. Cancelling care does not transfer ownership of your domain to me.

11. Build cancellations and refunds

If you cancel before personalized work begins and before any separately approved nonrecoverable purchase, the build payment is refunded in full.

After personalized work begins, any refund reflects the portion of the agreed work already completed and disclosed, approved, nonrecoverable third-party costs already incurred. I will provide an explanation. I will not use an undisclosed hourly rate, charge twice for the same cost, or automatically treat a partly completed project as fully earned.

A domain registration can be nonrecoverable once completed. Any deduction for it must reflect a cost disclosed and approved before purchase. The cost of the normal included domain is not an additional surprise charge when a project proceeds normally.

Once the agreed build has been completed, later cancellation of care does not by itself refund the completed build fee. Refunds for mistakes, nonperformance, or legal entitlements are assessed separately. These terms do not remove rights or remedies that cannot lawfully be excluded.

12. Payment problems and service suspension

If a recurring payment fails, I will notify you and provide a way to update the payment method. For an ordinary payment failure, I will give at least seven calendar days after notice before suspending the affected hosting or mailbox service. A failed payment is not a cancellation request and does not itself erase amounts properly owed for service supplied. If suspension is followed by termination, I will stop further automatic renewals rather than continue billing a terminated service indefinitely.

I may act more quickly when reasonably necessary to address a security incident, harmful activity, a legal requirement, or a provider-imposed restriction. Where practical, I will explain the issue and the steps needed to restore service. I will not use a good-faith billing question as a reason to confiscate your domain.

Routine deletion following termination remains subject to the handoff and retention provisions above. No reinstatement or late fee applies unless separately disclosed and agreed or lawfully required.

13. Security, lawful use, and third-party services

I use reasonable safeguards for the service I manage, but no internet service is risk-free. Keep your own devices and account credentials secure and tell me promptly about suspected unauthorized access.

The service must not be used for unlawful content, fraud, phishing, malware, unauthorized access, or unsolicited bulk messaging. I may decline or stop work that reasonably appears unlawful or harmful, with an explanation where lawful and practical and a fair accounting of amounts paid.

Hosting, domains, email, payment processing, and internet connections involve third parties. I do not promise uninterrupted service, absolute security, guaranteed email delivery, or recovery from every incident. This does not remove my obligation to perform my own agreed work with reasonable care.

14. Search results and business outcomes

Standard builds include the search foundations described in the agreed scope. They do not include an ongoing SEO campaign unless separately contracted. No particular search position, visitor count, enquiry level, or sales result is guaranteed.

Your business remains responsible for its own services, licensing, offers, and legally required customer disclosures. Any client-specific privacy, accessibility, or regulatory requirements should be identified before scope is agreed. An ordinary brochure-site package is not intended to collect medical, financial, or other specially regulated sensitive records.

15. Responsibility and limits

Each party remains responsible for its own conduct and legal obligations. To the extent permitted by law, neither party is liable to the other under this agreement for indirect or consequential losses, such as lost profits or lost business opportunities.

To the extent permitted by law, my aggregate liability arising from the affected website service is limited to the original build fee you paid for that website plus the care fees you paid for it during the 12 months before the event giving rise to the claim.

These limits do not apply to fraud, willful misconduct, gross negligence, or liability that cannot lawfully be limited. They do not restrict a refund expressly owed under this agreement or any nonwaivable statutory right or remedy. Nothing in these terms is intended as a waiver of nonwaivable Texas consumer-protection rights.

16. Resolving a problem

Please contact me with the issue and the outcome you are seeking so I have a reasonable opportunity to address it. This is not a requirement to give up a legal right or delay a time-sensitive remedy.

Texas law governs the agreement, subject to applicable mandatory law. Subject to jurisdictional requirements and rights that cannot be changed by agreement, proceedings concerning it may be brought in an appropriate court in Nueces County, Texas. This agreement does not require private arbitration or waive access to a regulator.

17. Changes, business identity, and notices

I will give at least 30 days' notice before a material prospective change to ongoing care terms or its price takes effect. You may cancel before the change applies. A change does not retroactively alter completed work, an existing payment dispute, or rights that have already accrued. Changes needing fresh consent will not be imposed merely by changing this page.

A future company formation does not silently replace the named provider in your agreement. I will communicate a proposed transfer and obtain any consent required before changing the responsible entity or billing arrangement.

Service notices are sent to your project-contact email. Please keep that address current. If a provision is unenforceable, the remaining provisions continue only to the extent permitted by law. No failure to enforce a term once automatically waives it in the future.

For questions, changes, cancellation, or a copy of the accepted terms, contact info@wavecrashwebdesign.com.